unsubscribing users

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01 Dec 2011 19:11 #2140 by DamirK
unsubscribing users was created by DamirK
joomlamailer version: 1.7.2
Joomla! version: 1.5.18
PHP version: 5.2.9
MySQL version:

I installed joomlamailer, have been using it for a while, stats are great.
One problem I have is that somehow members on our website get unsubscribed by the system. Even my email got unsubscribed, my wifes, coworkers and so on.

I contacted mailchimp, and we ended up concluding Joomlamailer is doing it. This email and wideo shows it.

Hey there Damir,

Thanks for getting back to us.

To clarify, it looks like we're seeing some listUnsubscribe calls coming from the joomlamailer plugin specifically. Indeed, the unsubscribed portion of the list indicates that a user or integration unsubscribed these members. Similarly, when looking at the API call history, there are listUnsubscribe calls coming in from this plugin. Check out the video below to see where this information can be found in the application.

http://... (cant show it, got API keys in it, here is copy of that line instead)
Date/Time  Result  Throttled?  Source IP  Method  Format  Exec Time  User Agent  Ver 
12/01/2011 03:41pm nope 46.4.34.212 listUnsubscribe php 0.602s Joomailer/1.2 1.2

We recommend checking with the support team for the joomla mailer plugin for the best support with why it may be unsubscribing members. As we do not have access to their systems, we would not be able to provide the best support for joomla mailer.

Definitely let us know if you have any other questions. We're happy to help!


That example that was highlighter is one of team members, which we are sure that he did not unsubscribe by knowing it.
Even if he did, I know I did not unsubscribe mu email address which got unsubscribed for some reason from mailchimp list. :)

Any ideao of what is happening here? Why is joomlamailer unsubscribing some of our users?
Also, sometimes when people subscribe and go to fill out all fields after subscription, mailchimp saves all info, and next mail that I receive is that they unsubscribed. That is also weird.. but first issue is more important right now :)

Would appreciate any help!

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05 Dec 2011 04:35 #2145 by mauricelogic
Replied by mauricelogic on topic unsubscribing users
I am having the same problem. Have you resolved this issue?

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07 Dec 2011 11:56 #2148 by DamirK
Replied by DamirK on topic unsubscribing users
Not yet... will have a go at it over the weekend once again.

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20 Mar 2012 15:59 #2235 by GloomM
Replied by GloomM on topic unsubscribing users
I don't have a fix yet, but I know why the plugin does this.
I have the same problem when I edit users in the backend threw the user manager.

For some reason in components/com_joomailermailchimpsignup/models/joomailermailchimpsignup.php on line 353,
if $_POST is not set, and when $sub is set, which it is, because $sub will be set with the list ID set in the joomailermailchimpsignup system plugin, then it will call the unsubscribe action automatically.
This resulting in an e-mail that is subscribed in the "default" list to be unsubscribed when a user just saves itself.

I hope someone thinks this is usefull and finds a fix for this rather annoying bug.

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