Won't accept API-key

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26 Aug 2010 22:36 #111 by johan
Won't accept API-key was created by johan
Hi,

I've successfully installed the component, however when I enter the API-key (followed the link "Mailchimp site" and cut'n'paste into the API-key field) and attempt to save it, it always comes back with "The API Key you entered seems to be incorrect!". I even tried generating a new key (first thinking there was actually something wrong with the key itself) but that didn't help either...

I'm using Joomla 1.5.15

Please let me know if there is anything I might be doing wrong...

Thanks,

/Johan/

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30 Aug 2010 13:53 #124 by Alexis
Replied by Alexis on topic Won't accept API-key
Hi Johan,

this seems to be a strange issue. Did you make sure that you use the entire API key string? every character and special character?

If that's the case, please create an admin account for us and PM us the access details so that we can have a look directly on-site.

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19 Sep 2010 14:01 #194 by Morthen
Replied by Morthen on topic Won't accept API-key
I am having the same problem with the API key, It won´t really let me do anything without it :-(
It does look like a great product.
I am using Joomla version 1.5.20
I wanted to attach a screen shoot, but it wouldn't let me upload it.
Have a great day!

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20 Sep 2010 05:46 #195 by Astrophel
Replied by Astrophel on topic Won't accept API-key
I had a similar issue with another application, it turned out to be related to firewall rules set by my hosting company. By default some hosts block outbound tcp traffic, contact their tech support and see if this may be the case.

If it is, they should open it for you.

Hope this helps

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20 Sep 2010 12:26 #196 by Alexis
Replied by Alexis on topic Won't accept API-key
Hey thanks Astrophel,

that's actually something I hadn't even considered yet. Please let us know if that works out for you Johan and Morthen.

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04 Jan 2011 20:40 #615 by elche
Replied by elche on topic Won't accept API-key
Hello,

i had the same problem, and indeed my host (hosting2go.nl) is blocking outbound TCP/IP. They blocked "fopen" and "curl" (allow_url_fopen).

The solution was to let my provider place the api server on their white list. in my case my api ended with us2, so my api server is the us2.api.mailchimp.com

us2.api.mailchimp.com
ping: 74.63.51.85

Thanks.

Roel.

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